FAQ's

HOW TO ORDER ?
Once you are done adding items to your shopping cart, simply click the "Checkout" button on the shopping cart page and we will guide you through the checkout process.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit cards.

HOW SECURE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the payment process. For more information on how we secure and use your information, please see our Privacy Policy.

HOW DOES DELIVERY WORK?
We work in partnership with global traders and artisans to bring you the best prices and the most interesting products. This means that your order is shipped from parts of the world such as Germany, United States, Thailand, Tibet, China, India, etc. Our global suppliers provide tracking numbers and we offer a 100% satisfaction guarantee.

Because we ship directly from our partners in these countries, your item may take 6-20 days to arrive. Please don't panic if he doesn't show up immediately, he's on his way :) We also offer international shipping options - wherever you are, you can buy from us! For more information on shipping, see our Shipping and Delivery page.

WHAT IF I NEED SOMETHING?
No problem! Contact us and we'll walk you through the process of returning the item.

CAN I CANCEL AN ORDER?
*Yes. Cancellations must be made within 24 hours of placing the order. Email us within 24 hours and let us know why you want to cancel your order. All refunds will be processed within 24-48 hours before the fund reflects in the customer's bank account